Customer Promise

Our Customer Promise is quite simply our promise to you

The team at Vanderbilt Homes is dedicated to ensuring that customers receive the highest quality of service and enjoy the experience of purchasing their new home.

CUSTOMER CARE

Providing the highest quality of service to our customers

  • Allowing customers the opportunity to view their home at various stages during the construction process (subject to health & safety)
  • Conducting a home demonstration and inspection with the customer prior to completion
  • Supplying a homeowner's manual incorporating a comprehensive list of details about all fixtures and fittings, down to the exact shade of paint and brand of floor tiles, together with warranties and manuals
  • Offering a 24-hour emergency call-out service for 24 months

THE CONSUMER CODE

Ensuring home buyers are treated fairly and with a high quality service

The Consumer Code for Home Builders applies to buyers who, on or after 1st April 2010, reserve or buy a new or newly converted home built by a home builder under the insurance protection of one of the supporting home warranty bodies, and sets good practice requirements that all home builders must meet.

The purpose of the Code is to ensure that home buyers are treated fairly, know what service levels to expect, are given reliable information upon which to make their decision and know how to access speedy, low-cost dispute resolution arrangements if they are dissatisfied. Vanderbilt Homes complies with The Consumer Code for Home Builders.

Further information on the Code can be found at Consumer Code for Homebuilders.

For any grievance, please contact:

Vanderbilt Homes
Apollo House
Mercury Park
Wooburn Green
HP10 0HH

T. 01494 685930

E. customerservices@vanderbilthomes.co.uk