Privacy Policy

 

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

2. Collecting personal information

2.1 We may collect, store and use the following kinds of personal information: 

(a) information about your computer and about your visits to and use of this website;

(b) information that you provide to us when registering with our website;

(c) information that you provide when completing your profile on our website;

(d) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters;

(e) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services.

2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

2.3 We collect information through Google Analytics. For information that Google may collect please see the Google Privacy & Terms at www.google.com/policies/privacy/partners/. If you do not want your data to be used by Google Analytics, please install the Google Analytics Opt-out Browser Add-on available from tools.google.com/dlpage/gaoptout

2.4 Some data will be collected automatically by Our Site, through Google Analytics. Other data will only be collected if you voluntarily submit it by emailing us. Depending upon your use of Our Site, we may collect some or all of the following data:

(a) IP address (automatically collected);

(b) Domain details (automatically collected);

(c) Web browser type and version (automatically collected);

(d) Operating system (automatically collected);

(e) A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected);

(f) Geographic location.

3. Using personal information

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2 We may use your personal information to: 

(a) administer our website and business;

(b) personalise our website for you;

(c) send you email notifications that you have specifically requested;

(d) send you our email newsletter, if you have requested it.

3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

3.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

4. Disclosing personal information

4.1 We may disclose your personal information to any of our employees, insofar as reasonably necessary for the purposes set out in this policy.

4.2 We may disclose your personal information to any member of our group of companies insofar as reasonably necessary for the purposes set out in this policy.

4.3 We may disclose your personal information: 

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

4.4 Except as provided in this policy, we will not provide your personal information to third parties.

4.5 We only use the data collected by Google Analytics to understand how our website is used.

5. Retaining personal information

5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

5.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3 Notwithstanding the other provisions of this Section 5, we will retain documents (including electronic documents) containing personal data: 

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

6. Security of personal information

6.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

6.2 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6.3 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

7. Amendments

7.1 We may update this policy from time to time by publishing a new version on our website.

7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

8. Your rights

8.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to: 

(a) the payment of a fee (currently fixed at GBP 10); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

8.2 We may withhold personal information that you request to the extent permitted by law.

8.3 You may instruct us at any time not to process your personal information for marketing purposes.

8.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

9. Third party websites

9.1 Our website includes hyperlinks to, and details of, third party websites.

9.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10. Updating information

10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

11. Cookies

11.1 Our website uses cookies.

11.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. 

11.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

11.5 We use both session and persistent cookies on our website.

11.6 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below: 

(a) we use session cookies on our website to enable the use of your account on the website, administer the website, prevent fraud and improve the security of the website and to personalise the website for each user;

(b) we use persistent cookies on our website to recognise a computer when a user visits the website and to analyse the use of the website.

12. Our details

12.1 This website is owned and operated by Vanderbilt Homes.

12.2 We are registered in England and Wales under registration number 5011077, and our registered office is at Apollo House, Mercury Park, Wycombe Lane, Wooburn Green, Buckinghamshire, HP10 0HH.

12.3 You can contact us by writing to the business address given above, by using our website contact form, by email to office@vanderbilthomes.co.uk or by telephone on 01494 685930.

13. Credit

13.1 This document was created using a template from SEQ Legal.